Legal notices & Policy on protection of personal data


These provisions govern the use of the web portal service (hereinafter, the 'Web Portal') that ALPHATRAD PORTUGAL Unipessoal (hereinafter ALPHATRAD) makes available to Internet users.

ALPHATRAD, headquartered at Avenida da Liberdade, 69 - 1º E, 1250-140 Lisboa, Portugal, company identification no. 505 375 478, registered with the Commercial Registry Office of Lisbon, 1st Section under no. 10 233/010709, Telephone: 213 211 433.

Access to the website is free, except for the cost of connecting users to the World Wide Web (WWW) charged by access servers. The translation services provided by the company in general, are priced as indicated in the corresponding commercial offer; under no circumstances these are offered or provided through the Web Portal service.

The use of the Web Portal and the reading of the general conditions set forth below, implies full and express acceptance by the user, who assumes full responsibility for the total or partial noncompliance with the provisions of the general and specific clauses that are established herein and with the legal actions that may arise because of this breach.

Thus, the user must read each and every one of the provisions set forth herein, as well as the successive amendments that are introduced both in the general conditions of use and in the specific and particular conditions that are added, which may be applicable, and that the user can analyse by accessing the Web Portal.

These general conditions of use do not exclude the possibility that certain services of the Web Portal, due to their particular characteristics, are subject to particular conditions of use, which, in any case, may be checked by the user before their activation.


All the Web Portal content, simply understood as texts, photographs, graphs, images, icons, technology, software, links and other audiovisual or sound content, as well as their graphic design and source codes (hereinafter, the 'Content'), are the intellectual property of ALPHATRAD or third parties. Hence, none of the exploitation rights recognised by current intellectual property regulations may be transferred to the User, except for those that are strictly necessary for the use of the Web Portal.

ALPHATRAD or third parties own the trademarks, trade names or distinctive signage. Therefore, access to the Web Portal shall not assign any right over the said trademarks, trade names and/or distinctive signage to the User.


ALPHATRAD, through its website address,, offers the following content, services, provisions and activities: "translation, multilingual documentation, and any other advertising action"

ALPHATRAD may expand its Web Portal to new services, activities or content, in order to improve the performance and quality of its service, depending on the development and evolution of the company and the translations sector itself. In addition, ALPHATRAD reserves the right to expressly cancel, modify, substitute or restrict the content, services or activities, without prior notice to users.


a.- User Conditions: The word ‘User’ means any individual or legal entity that accesses the Web Portal in order to analyse, browse, investigate, search for or consult its content, locate or acquire any information that is of their interest.

To access the Web Portal for purposes of a query, search or visualization, Users will not need prior, express and accepted registration as a registered user of the Web Portal or inform their data.

b.- Web Portal Use: The User acknowledges and accepts that the use of the content, information on the personal data contained therein and/or services offered by the Web Portal will be at their own risk and/or account.

The User agrees to use the Web Portal and its services in accordance with the law, with the general conditions, the particular conditions of certain services and other notices provided for their own knowledge.

Likewise, the User undertakes not to use the services and content to engage in illicit or criminal behaviour that violate the rights of third parties and/or that violate the rules of the applicable legal system.

The User undertakes not to introduce or disseminate viruses or harmful software systems in the Web Portal, which are liable to cause damage to the computer systems of ALPHATRAD, third parties or third users, as well as not to introduce hyperlinks that allow access to the Web Portal pages and services without due consent.

The User undertakes not to take any action that undermines the credit of ALPHATRAD or of third parties.

c.- Acceptance by the User: By using the Web Portal and reading the general conditions and the particular conditions, if applicable, the User undertakes to accept all the conditions without reservations. Thus, the User assumes full liability for improper, negligent, culpable or malicious use of the Web Portal and its content, and assumes the consequences and responsibilities arising from any legal action that may be filed because of their actions.

d.- Data collection forms. Notwithstanding the provisions of Clause 7 of this Legal Notice, as well as the privacy policies accessible from the Web Portal that may be applicable at any time the use of certain services or requests addressed to ALPHATRAD are conditioned to prior registration of the User.

Any information provided by the User through the Web Portal forms for the abovementioned purposes or any other data must be true. Hence, the User warrants the authenticity of all communicated data and will keep the information provided to ALPHATRAD perfectly updated so that it responds, at all times, to the real status of the User. In any case, the User will be solely responsible for any false or inaccurate statements given and the damages caused to ALPHATRAD or to third parties because of any information that has been provided by the User.

e.- Insertion of links to the Web Portal. The User who wants to enter links from their own websites to the Web Portal must comply with the conditions that are further detailed. Lack of knowledge regarding such conditions does not exempt the User from the responsibilities derived from the Law:

These links will only link with the home page of the Web Portal but shall not reproduce it in any way (inline links, copy of texts, graphs, etc.).

In any case, pursuant to the applicable law in force at any time, it will be forbidden to establish pop-ups of any kind that involve the Web Portal or allow the display of the Content through Internet addresses other than those of the Web Portal itself. Furthermore, content that is owned by the Web Portal, when viewed together with the Web Portal content, will be forbidden when they lead or may lead to error, confusion or deception in Users about the true origin of the service or Content. In addition, when such content may be seen as an act of comparison or unfair imitation; serve to take advantage of the reputation of the brand and prestige of ALPHATRAD; or in any other way that is prohibited by the current legislation.

No false, inaccurate or incorrect statement about ALPHATRAD, its partners, employees, customers or about the quality of its services shall be made from the website that enters to these links.

Under no circumstances, will the website, where the link is located, mention that ALPHATRAD has given its consent for the insertion of the link or that it otherwise sponsors, collaborates, verifies or supervises the services of the link provider.

The use of any denomination, graphic or mixed design, brand, trademark or any other distinctive sign of ALPHATRAD within the link provider’s website is prohibited, except in cases permitted by law or expressly authorised by ALPHATRAD and whenever a direct link to the Web Portal is permitted as established in this clause.

The website that provides the link must faithfully comply with the law and may not make use of or link its own content or third-party content that is illicit, harmful or contrary to morality and good customs in any case. Links that lead or may lead the User to the misconception that ALPHATRAD subscribes, endorses, adheres or supports any legal or illegal ideas, statements or expressions of the link provider in any way; which are inappropriate or not pertinent with the activity of ALPHATRAD regarding the place, content and theme of the link provider’s website.


a.- Operation, and availability of the service: ALPHATRAD will not be responsible for failures in the operation of the Web Portal, nor for interruption, delays, slowness, loss or disconnections in communications and transmission of messages. ALPHATRAD, does not warrant or is responsible for the continuous and uninterrupted service and operation of the Web Portal.

b.- Liability for damages to the User: ALPHATRAD will not be responsible, directly or indirectly, for damages of any nature caused to the User due to failures and errors in the access, connections, transmissions, interruption that are not due to its services; as well as damages stemming from hacking activities, computer viruses, mass advertising. ALPHATRAD shall also be held harmless when the aforementioned damages arise from situations outside the Web Portal, such as failure of the User's computer, connection failures, internal viruses in the User's computer, communications delays and issues that the User may have with telecommunications service providers and/or operators, or when they are due to an event of force majeure.

c.- Responsibility for the content: ALPHATRAD does not warrant the quality, accuracy, suitability, completeness or reliability of the data, programs, information or opinions, whatever their source that are made available in the Web Portal.

Likewise, it shall not be responsible for decisions made based on information provided on the Web Portal or for damages caused to the User or third parties due to actions based solely on the information that was obtained on the Web Portal.

d.- Liability for third parties: ALPHATRAD will not be liable for acts performed by third parties outside the system, who violate security measures, engage in conduct against Users such as sending computer viruses, mass advertising or spam mail, commercial emails, interruption of service and access to messages.

e.- Responsibility for content and service links through the Web Portal. The access service to the Web Portal includes technical link devices, directories and search tools that allow the User to access other web pages and portals (hereinafter, 'Linked Websites'). In these cases, ALPHATRAD acts as an intermediary, as per article 17 of Law 34/2002, of July 12 on Information Society and E-Commerce Services (LSSI). ALPHATRAD will only be responsible for the content and services provided in the Linked Websites, if it has effective knowledge of their unlawfulness and has not deactivated such a link with due diligence. In the event that the User considers that a Linked Website has illicit or inappropriate content, they may communicate so to ALPHATRAD. In any case, this communication shall not entail the obligation to remove the corresponding link.

Under no circumstance, the existence of Linked Websites shall presuppose the existence of agreements with any responsible entities or owners thereof, or the recommendation, promotion or identification of ALPHATRAD with any demonstrations, content or services provided therein.

ALPHATRAD does not know the content and services of the Linked Websites and therefore is not responsible for damages caused by the illegality, quality, outdatedness, unavailability, error and uselessness of the content and/or services of the Linked Websites or for any other damage that is not directly attributable to ALPHATRAD.


Data collected through the data collection forms of the Web Portal will be incorporated into an automated personal data file for which ALPHATRAD will be responsible. This entity will process any data confidentially and exclusively for the purpose of managing the relationship with its customers and promoting the activities of the Company. Likewise, ALPHATRAD will cancel, delete and/or block data deemed inaccurate, incomplete or that is no longer necessary or relevant for their purpose, in accordance with the applicable data protection legislation.

By pressing the 'send' button of the corresponding form, the User expressly consents that their data may be used for the submission of commercial communications via email or any other means. However, the User may object to the submission of such communications by sending an email to Likewise, in each of these commercial communications, the correct procedure to oppose the submission of new commercial communications will be expressly indicated.

In the data collection forms, the fields marked with an asterisk are mandatory. Hence, if the User does not provide the corresponding data, ALPHATRAD, in its sole discretion, may refuse to provide the corresponding service.

The User may revoke any consent given and enforce the rights of access, rectification, cancellation and opposition by contacting ALPHATRAD at the address informed in Clause 1.

ALPHATRAD adopts the security levels required by the Regulation on Security Measures approved by Royal Decree 994/1999 of June 6. Notwithstanding the above, Internet technical security levels are not foolproof and there may be leaks due to fraudulent actions by third parties.

ALPHATRAD may use cookies during the provision of the Web Portal service. Cookies are automatic data collection procedures related to the preferences determined by a User during their visit to a certain website. The User has the possibility of configuring their browser settings in such a way that the creation of cookie files is prevented or that Users are warned of such cookie files as applicable. The Web Portal is accessible regardless of the need to activate any options relating to cookie files, although they may prevent the proper functioning of security mechanisms for exclusive services or certain services that require higher security levels. In general, the purpose of the Web Portal cookie files is to facilitate the User’s browsing experience.


a.- Modifications: ALPHATRAD reserves the right to make any modifications deemed appropriate in the Web Portal, by arranging, deleting or adding content at any time. The aforementioned modifications will be carried out unilaterally and without prior notice. In relation to the general and specific conditions, ALPHATRAD reserves the right to modify, amend and/or draft new clauses depending on the new activities that it may expand or to adapt to new regulations and legislation that may arise. Said modifications will only be mandatory as of their entry into force and shall be applied by the User whenever they access the Web Portal.

b.- Suspended service: ALPHATRAD reserves the right to suspend its service, unilaterally and without any further notice, or to deny access to the Web Portal, temporarily or indefinitely, to any User who fails to comply with these general or specific conditions, or engage in any illegal and illicit behaviour that is contrary to the law, public order and good customs.

c.- In case of unilateral termination of the service or forced shutdown of the Web Portal, ALPHATRAD will inform its Users previously of the causes of its termination, as well as the reasons for its decision. In these cases, ALPHATRAD undertakes to save the information stored on its server for ten calendar days, after which it will proceed to delete them. Such data deletion will not give rise to any liability by ALPHATRAD.


ALPHATRAD may send communications to its customers by post to the User's address, email, telephone calls or any other public means of communications, provided that this information has been properly made known to ALPHATRAD.

In this sense, all the notifications made by ALPHATRAD to the User will be considered validly made, if they have been made using the aforementioned data and means.

All notifications and communications made to ALPHATRAD by the User will be deemed effective for all purposes, when they are addressed ALPHATRAD as follows:

  • Communications by post to the following address: Alphatrad International, Unipessoal, Lda., Avenida da Liberdade, 69 - 1º E, 1250-140 Lisboa – Portugal.
  • Communications via email to:


If the User or any other Internet user has knowledge that the Linked Websites refer to pages whose content or services are illegal, harmful, degrading, and violent or contrary to morality, they may contact ALPHATRAD informing the following points:

  • Personal data of the reporting entity: name, address, telephone number and email address;
  • Description of the facts that depict the illegal or improper nature of the Linked Website;
  • In the case of violation of rights, such as intellectual and industrial property, the personal data of the owner of the infringed right when it is a person other than the reporting entity. The title that proves the legitimate data owner rights must also be provided and, where appropriate, the proxy to act on behalf of the owner when it is a person other than the reporting entity;
  • Express statement that the information contained in the claim is accurate.

Reception by ALPHATRAD of the communication provided in this clause will not imply, pursuant to the provisions of the LSSI, effective knowledge of the activities and/or content informed by the reporting entity.


All matters relating to the Web Portal are governed by the Portuguese Laws in all their aspects and are subject to the jurisdiction of the competent Courts and Tribunals of Portugal.



1. Collection of information

We collect information when you connect to our site, when you request a price quote or information, or when you place an order. The information collected includes the name of your company/legal entity or your name in the case of a natural person. For a company, the name of our contact(s), their email address(es) and telephone number(s) are also recorded. The information necessary for billing will also remain in our possession. Payments made online are made in a secure manner and we do not need to know the banking information provided for payment, which remains the responsibility of the bank or of PayPal. If you have provided us with your bank account details (RIB or IBAN), they are kept in a secure manner in accordance with the standards of the GDPR.

When you connect to our website, we automatically receive and record information from your computer and browser, notably your IP address, your word-processing software, versions of the software and type of equipment (PC, MAC, tablet and mobile etc.).

2. Use of information, confidentiality and disclosure to third parties

We are the sole holders of the information collected on our sites. All the information that we gather is used only for internal purposes and will never be sold, exchanged, transferred or turned over to any other company for any reason whatsoever, except in the case of an official request from the competent authorities in such matters who must conduct legal investigations on unlawful activities, presumed fraud or situations involving potential threats to the physical safety of any person, violations against our conditions of use, or when the law requires that we provide this information. This does not include trusted third parties that help us to operate our website, implement or modify our management programme or conduct our affairs, as long as these parties agree to treat this information as confidential. Your information is never transferred or processed outside of the European Union. We do not send any newsletters.

3. Protection of information

We are implementing a variety of security measures to maintain the security of your personal information, based on recommendations from the GDPR text, with which we are in compliance. We use state-of-the-art encryption to protect sensitive information that is communicated online. We also protect your information offline. Only employees and service providers who need to do specific work (for example billing or customer service) have access to identifiable personal information. The computers and servers used to store identifiable personal information are kept in a secure environment.

4. Cookies

Cookies improve access to our website and identify regular visitors. However, this use of cookies is in no way linked to any information on our website that can personally identify you.

What are Cookies?

A cookie is a small file stored by a server a user’s terminal (computer, telephone, etc.) and is associated with a web domain (i.e. in most cases with all the pages of a single website)

Why does Alphatrad Portugal - Optilingua Group use cookies?

Alphatrad Portugal uses cookies that are strictly necessary and required for you to use our websites, allowing you to move around freely, use secure areas, personalised options, etc. In addition, Alphatrad Portugal and the companies in the Optilingua group use cookies that collect data relating to web use analysis. These are used to help improve customer service by measuring site usage and performance and to optimise and personalise the site.
Our websites may also contain links to social networks (such as Facebook, Twitter or Linkedin). Alphatrad Portugal does not control the cookies used by these external websites. For more information on cookies from social networks or other external websites, we recommend that you check their own cookie policies.

Alphatrad Portugal also uses Google services such as Google Ads and Google Analytics:
These Google services also use cookies to analyse your use of the website. As a result, Google also has access to the data that you authorise the collection of by selecting cookies when you connect to our site.


- Google Analytics: helps website and application owners understand how visitors interact with these sites and apps. This tool may use a set of cookies to collect information and provide website usage statistics without personally identifying site visitors. The main cookie used by Google Analytics is "_ga.

- Google Ads: is Google's online advertising programme, this service helps website and application partners to promote their website and develop their customer base. Google Ads uses cookies that do not contain any personal data. These cookies are intended to improve the effectiveness of ads delivered via the ad network, optimise the relevance of campaign ads, improve performance reports, and reduce advertising pressure.

- Google Tag Manager (GTM) helps website owners manage their tags without having to change the website source code. Google Tag Manager does not use cookies. This service allows data to be collected for diagnostic purposes and to improve the quality of the site. The data collected using Google Tag Manager does not contain any information that makes it possible to identify you personally. It is only when it is used with other Google services (e.g. Google Analytics) that data collection of this kind takes place and we request your consent when setting your cookies.
- Google reCAPTCHA is a security service from Google that differentiates between human users and bots that can scan your site and send spam. This service involves the collection of personal data for which we request your consent when setting your cookies.

For more information about the use of certain data collected by Google you can refer to the Google Privacy Policy and Terms of Use.

What are the different types of cookies?

Technical cookies: these are essential and strictly necessary for the proper functioning of a website and the use of the various options and services it offers.
For example, the cookies used to maintain the session, manage response time, performance or validation of options, use security elements, share content with social networks, etc.
Personalisation cookies: These cookies allow the user to specify or customise certain features of the website's general options, for example, to set the language, regional configuration or browser type.

Analytical cookies: Analytical cookies are those used by our web portals to create browsing profiles and to understand user preferences in order to improve the products and services offered.
For example, an analytical cookie could be used to monitor which geographical areas are most interesting to a user, which product is most popular, etc.

Advertising cookies: Advertising cookies allow us to manage advertising spaces according to specific criteria. For example, the frequency of access, the content edited, etc.
Advertising cookies make it possible, through advertising management, to store behavioural information by observing habits, studying access and forming a profile on the basis of the user's preferences in order to offer advertising linked to the user's interests.


Session cookies: Session cookies are those that last as long as the user is on the website and are deleted at the end of the session.

Persistent cookies: These cookies remain stored in the user's terminal for a longer period of time, making it easier to control selected preferences without having to repeat certain settings each time the website is visited.

How can I object to cookies being deposited on my terminal?

With the exception of strictly necessary cookies, any cookies deposited on a terminal require your agreement, which we request when you connect to our site. The user is free to refuse all types of cookies that are not strictly necessary for the operation of the site. If you continue to browse our website without refusing to accept these cookies, this means that you agree to their use.
Please note that if you refuse or delete cookies when browsing the Alphatrad Portugal website, we will not be able to retain your preferences, some page functions will not work correctly and, each time you browse our website, we will have to ask for your permission to use cookies again.

If you still decide to change the configuration of your access to the website, you should know that it is possible to delete cookies or to prevent this information from being saved on your computer at any time by changing the configuration settings in your browser:

Configuring cookies on Microsoft Edge
Configuring cookies on FireFox
Configuring cookies on Google Chrome
Configuring cookies on Safari

These browsers are subject to updates or changes, so we cannot guarantee that the information will be fully compatible with your browser version. You may also be using another browser not included in these links, such as Opera, Konqueror, Arora, Flock, etc. To avoid discrepancies, you can access cookie settings in your browser's options, which are usually found in the Options menu, in the "Privacy" section. (Please consult your browser's help for more information).

So what does the above information mean?
If you accept our cookies, this allows us to improve Alphatrad Portugal's websites in order to provide you with optimal access and to offer you a more efficient and personalised service.
In addition, you can set your browser to accept cookies only from websites or trusted pages that you are currently browsing, allowing you to select your preferences.

By providing this policy, Alphatrad Portugal demonstrates its commitment to current legislation on the use of cookies by providing information so that you can understand what types of cookies we use and why we use them. Our aim is to provide you with transparency regarding the data we process on your terminal’s navigation of our website.

This policy is reviewed periodically to ensure that it is up to date and can be amended. We therefore recommend that you visit the page regularly where we will inform you of any updates.

Where can I get more information?

If you have any questions about how we use cookies that are not answered in this policy, please send your comments to us via customer service.
If you need more information about cookies, please visit the CNPD website.


5. Data retention

For the purposes of internal and fiscal management, we automatically retain your data for 5 years plus the year in progress. If, at the end of this period, no business relationship has been established between our companies, it is automatically eliminated from our servers. By establishing a business relationship with our company, you automatically and irrevocably agree to this provision.

6. Unsubscribe

We use the email address which you provide to send you information and updates about your order and occasional information about our linguistic services. You may unsubscribe at any time and will no longer receive information about our services. In the meantime, you will continue to receive information about your order. The act of requesting an estimate, information or service implies irrevocable approval from you to use the email address provided, as well as acceptance of our terms and conditions of sale.

7. Consent

By using our site, you give your consent for the above-mentioned policy on confidentiality.
You have the right to access, rectify or eliminate your personal information by sending a request to the following address: We have implemented all security measures to protect your data and we agree to inform you about any eventual breach in security and the measures taken to remedy it.

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